Policy for Claims, Damages and Refunds
Unboxing Video Requirement: To process transit claims and refund requests, we kindly ask customers to provide an unboxing video. Please ensure the video captures the entire unboxing process, starting from the removal of the outer courier covers. It should be recorded without any interruptions, with a clear focus on the item being unboxed.
Transit Damages Resolution: In the event of transit damages, we will reimburse the shipping charges incurred during checkout and promptly dispatch a replacement product upon receiving the damaged item. If the product is out of stock, a refund will be issued instead.
Refunds Policy Clarification: All product photographs are taken in-house, under natural lighting conditions, without any edits. Please note that the actual color of the product may vary slightly due to differences in screen resolution, color settings, and brightness.
Handmade Product Disclaimer: Many of our products are handmade, resulting in unique characteristics such as variations in stone size, settings, or minor irregularities. We believe these nuances contribute to the product’s uniqueness and should not be considered as damages.
Non-Refundable Situations: Refunds will not be issued based on personal preferences, such as the weight or size of the jewelry. Earring stems may be intentionally bent to prevent transit damages, and the reattachment of loose stones with fabric glue is not considered a defect.
Complimentary Accessories Policy: Additional items such as back ropes, earring backs, and complimentary goods are provided at no extra cost. However, replacements will not be offered for missing or damaged complimentary items.
International Shipments: Please note that we do not offer returns or refunds for international shipments. However, we take extra precautions to ensure quality control and secure packaging for all international orders.
For Further Inquiries: If you have any questions or concerns, please do not hesitate to contact us at info@gmail.com. We are here to assist you promptly and ensure your satisfaction with our products and services.